Terms and Conditions

Effective Date:

2/01/2025

Welcome to

Hernandez Tax Solutions, operated by

Hernandez Bookkeeping

("Company," "we," "us," or "our"). These Terms and Conditions govern your use of our website, services, and communications, including SMS and email messaging. By accessing our website

https://www.HernandezTaxSolutions.com

or using our services, you agree to comply with these Terms.

If you do not agree to these Terms, please do not use our website or services.

1. Services Provided

Hernandez Tax Solutions provides tax preparation, bookkeeping, and financial consulting services. These services may include:

Online appointment scheduling tax document submission and processing SMS and email notifications for tax deadlines, appointments, and promotional offers secure client portals for financial document management

Use of our services is subject to compliance with applicable tax regulations, privacy laws, and our company policies.

2. SMS and Email Communications (A2P 10DLC & Twilio Compliance)

2.1. Consent to Receive Messages

By providing your phone number or email, you

explicitly consent

to receive communications from us, including:

Tax appointment reminders status updates regarding your tax return or bookkeeping services promotional offers and service notifications

We comply with

A2P 10DLC regulations,

Twilio compliance requirements,

TCPA, and

CAN-SPAM Act

to ensure responsible communication practices.

2.2. Message Frequency & Opt-Out

Message Frequency: You may receive up to 5 SMS messages per month, depending on your service preferences. Opt-Out Instructions: You may unsubscribe at any time by: SMS: Replying "STOP" to any message. Email: Clicking the "Unsubscribe" link in any email. Contacting us at [email protected] to update your communication preferences.

Transactional messages related to tax filings, invoices, or compliance

cannot be opted out of, as they are required to fulfill our services.

2.3. Message & Data Rates

Message and data rates may apply. Your mobile carrier may charge fees for SMS messages based on your plan.

2.4. Data Usage & Privacy

Your phone number and email are

never shared or sold

for marketing purposes. We use your contact information

only

for communication related to our services. For more details, refer to our

https://www.HernandezTaxSolutions.com/privacy-policy

3. User Responsibilities

By using our services, you agree to:

Provide accurate and up-to-date information when using our services. Use our website and services only for lawful purposes. Not engage in fraud, unauthorized account access, or any malicious activity.

We reserve the right to terminate access to our services if a user violates these terms.

4. Payment & Refund Policy

4.1. Service Fees

Fees for tax preparation, bookkeeping, and consulting services are provided at the time of service booking. Prices are subject to change.

4.2. Refunds

Due to the nature of our services,

all fees are non-refundable

once tax documents are processed or services are rendered.

5. Data Security & Compliance

We take data security seriously and implement

encryption, access restrictions, and secure storage

of sensitive data. However, no online transmission is completely secure, and you acknowledge that you use our services at your own risk.

Our company complies with:

A2P 10DLC Registration & Twilio Compliance for SMS communication Gramm-Leach-Bliley Act (GLBA) for financial data protection IRS Regulations for tax document handling and retention TCPA & CAN-SPAM Act for responsible marketing communication

For more details on how we protect your information, see our

https://www.HernandezTaxSolutions.com/privacy-policy

6. Limitation of Liability

Hernandez Tax Solutions is not responsible for:

Errors in tax filings due to incorrect information provided by the client. Financial losses resulting from tax regulations, IRS audits, or third-party financial services. Service disruptions due to factors beyond our control (e.g., internet outages, server failures, government regulations).

Our total liability under these Terms shall not exceed the amount paid for services rendered.